The Pew Charitable Trusts

Officer, Technology Solutions (Solutions Architect)

2 months ago
Job ID
Information Technology
The Pew Charitable Trusts


The Pew Charitable Trusts is driven by the power of knowledge to solve today’s most challenging problems. Pew applies a rigorous, analytical approach to improve public policy, inform the public and invigorate civic life.


We are an independent nonprofit organization – the sole beneficiary of seven individual trusts established between 1948 and 1979 by two sons and two daughters of Sun Oil Company founder Joseph N. Pew and his wife, Mary Anderson Pew.


Our work lays the foundation for effective policy solutions by informing and engaging citizens, linking diverse interests to pursue common cause and insisting on tangible results. Our projects encourage efficient, responsive governments – at the local, state, national and international levels – serving the public interests.


With offices in Philadelphia, Washington, DC, Brussels and London and staff in other regions of the United States as well as Australia, Pew provides an exciting learning environment and the opportunity to work with highly talented individuals. We are a dynamic, rapidly evolving organization that values creativity and innovative thinking and fosters strong teamwork with mutual respect.


Information Technology

Information Technology (IT) at Pew takes a proactive approach toward the use of technology to increase the organization’s capacity for exceptionally high-quality strategic philanthropy. Executive staff at Pew recognizes the importance of technology, and supports related initiatives to advance the institution’s goals and achieve and maintain a leadership position in the philanthropic community. As a result, IT is in a mode of continuous improvement, applying leading-edge technology to the pursuit of the goals of the institution.


The department comprises highly competent, forward-thinking professionals who are responsible for the technology needs of all Pew staff, as well as for Pew’s subsidiaries in Philadelphia and Washington, D.C. IT is organized into distinct areas of responsibility, including strategic alignment of technology with the business, the evaluation and acquisition of software and hardware, implementation new systems and data repositories, and providing support for the extended network, desktop computer hardware, and software applications.


Position Overview

The Officer, Technology Solutions, is an application agnostic, technically sophisticated business analyst with proficiency in conceptualizing and designing high-level application architecture.  This role functions as one of the primary entry points for the organization into IT, providing consultative expertise and acting as a trusted advisor for program and operational departments.  The Officer is expected to be deeply expert on the goals and processes of Pew’s various lines of work, and to develop and leverage relationships with the business to engender engagement on behalf of the IT department. Ultimately, this position contributes to the larger responsibility of the Technology Solutions unit to ensure the alignment of Pew’s technology strategy and priorities with the goals and objectives of the organization. 


The Officer reports to the Director, Technology Solutions. This role does not have any direct supervisory responsibilities.



  • Provide consultative services to all areas of Pew to ensure requirements are met and that technology and process engineering are appropriate and effective for each functional area of the organization.
  • Lead business case development and assist with the design of technology initiatives for program and operations.
  • Quickly develop expertise to deliver workable solutions to support specific research and grant-making teams related to programmatic initiatives with an IT component.
  • Elicit business and technical requirements, and document and organize them, including the design of templates, mock-ups and standards as appropriate.
  • Assess cost/benefit of possible solutions and identify those with the most value and best suited to the needs of the organization.
  • Collaborate with other parts of IT as appropriate to conceptualize solution architecture within Pew’s approved technology stacks (i.e., Salesforce, Workday, PeopleSoft Financials and various Microsoft technologies).
  • Design phased and iterative approaches for launching new technology-enabled initiatives for individual departments and across the organization.
  • Assess technology trends and provide industry best practices and solution agnostic advice.
  • Provide targeted communication for various stakeholders, including executive leadership, business staff, and other units within IT.
  • Support ongoing governance/prioritization of technology priorities.
  • Lead select business meetings and events, and staff other meetings as required.
  • Develop, deliver and maintain relevant documentation and other solution artifacts; provide quality control for those developed by other staff.
  • Other duties as assigned.




  • Bachelor's degree required, advance degree preferred.
  • At least eight years working in technology, with a particular emphasis on business analysis and solution architecture.
  • At least five years’ experience with on-premise as well as software-as-a-service (SaaS) application design and delivery; direct experience with a related implementation preferred.
  • Demonstrated proficiency extracting business requirements and inferring business processes in a fast-paced and quickly-evolving organization.
  • Experience documenting business requirements and business processes, including the output of detailed process flows, low-fidelity wireframes, and rough prototypes.
  • Able to translate business requirements into conceptual solutions, including high-level architecture design. Able to think creatively while defining solutions within established technology frameworks.
  • Significant expertise in the technologies deployed by Pew: Microsoft SharePoint, Microsoft SQL Server, software-as-a-service (SaaS) solutions like Salesforce and Workday.
  • Nuanced understanding of application delivery and the software development life cycle as relevant to high-level planning and determining level of effort for purposes of estimation and prioritization.
  • Deep expertise in developing and articulating technology strategy and how that translates into high-level solution architecture.
  • Understanding of organizational dynamics and the ability to navigate them successfully.
  • Able to quickly establish credibility with technical and non-technical audiences.
  • Able to set priorities, organize time and identify resources for projects.
  • Strong interpersonal skills, with polished presentation.
  • Strong written and verbal communications skills, with the ability to present information in compelling and persuasive manner.
  • Experience in results-driven non-profit environment preferred (e.g., advocacy organization, think tank).


Occasional travel required between Pew’s Philadelphia and Washington, DC offices. Minimal additional travel required to attend trainings, seminars or conferences.



We offer a competitive salary and excellent benefits package.


The Pew Charitable Trusts is an equal opportunity employer, committed to a diverse and inclusive workplace. Pew considers qualified applicants for employment without regard to age, sex, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law.



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