The Pew Charitable Trusts

Vice President, Workplace Services

US-DC-Washington
1 month ago
Job ID
2017-5136
Department
Workplace Services
The Pew Charitable Trusts

Overview

 

The Pew Charitable Trusts is driven by the power of knowledge to solve today’s most challenging problems. Pew applies a rigorous, analytical approach to improve public policy, inform the public and invigorate civic life.

 

We are an independent nonprofit organization – the sole beneficiary of seven individual trusts established between 1948 and 1979 by two sons and two daughters of Sun Oil Company founder Joseph N. Pew and his wife, Mary Anderson Pew.

 

Our work lays the foundation for effective policy solutions by informing and engaging citizens, linking diverse interests to pursue common cause and insisting on tangible results. Our projects encourage efficient, responsive governments – at the local, state, national and international levels – serving the public interests.

 

With offices in Philadelphia, Washington, DC, Brussels and London and staff in other regions of the United States as well as Australia, Pew provides an exciting learning environment and the opportunity to work with highly talented individuals. We are a dynamic, rapidly evolving organization that values creativity and innovative thinking and fosters strong teamwork with mutual respect.

 

Administration Overview
The administration team within Pew is comprised of the following main departments: Human Resources (HR) including Internal Communications, Institutional Solutions (IS), the Executive Office (EO) and Workplace Services (WS) including Organizational Continuity Management (OCM).  The unit provides the highest level of global support to the organization through the streaming of processes, implementing ‘best in class’ programs, hiring and retaining the most talented staff and formulating strategies targeted towards meeting the goals of the institution around people, places and solutions.
 
This team of skilled professionals works closely together to support Pew core business activities at Pew locations worldwide.  These include:

  • Workforce planning to include staffing requirements and professional development activities
  • Efficient communications and workflow with emphasis on developing a thorough understanding of any required processes or procedures
  • Operating strategies to keep staff secure, informed and productive
  • Efficient and effective operation of Pew facilities both domestic and international
  • Provision of in-depth professional expertise to all Pew staff across the scope of included responsibilities.

 
Position Overview
This position is responsible for the full implementation of a newly formulated vision for the unit that provides organizational continuity management, integrated facilities management, office services, and travel and event planning under the rebranded department Workplace Services. A key member of Administration’s leadership team, the Vice President Workplace Services reports to the Senior Vice President, Chief Administrative Officer.
 
This hands on position is accountable for the overall leadership and general management of the strategy, development, implementation, and ongoing operation of Workplace Services. The Workplace Services department consists of the following core functions:

  • Office Services (Intake Center for all on-site meeting, Conference Services, Mail/Office Supplies,
  • Tenant/Management Relations and Customer Service) 
  • Travel and Events (Implementation of Event Planning and Travel Services Administration)
  • Facilities Services (Facility and Space Management)
  • Organizational Continuity Management (Business Continuity Management).

 

Responsibilities

 

  • Ensures that facilities across multiple locations provide a safe, secure and effective working environment in support of Pew’s business objectives and individual Program goals.
  • Responsible for developing and implementing workplace services best practices tailored to Pew’s unique environment. Examples include  single intake point (services desk); asset management; space planning/management; conference services; travel services and customer service.
  • Establishes metrics and service level standards; periodically reviews them to ensure appropriateness.
  • Continually evaluates the portfolio of Pew locations to ensure that space needs are being met and the portfolio is optimized.
  • Ensures crisis response activity delivery through the Project Director of OCM. 
  • Leads and directs performance measurement, analysis and improvement activities across the Workplace Services organization.
  • Ensures compliance with facility-related applicable codes, regulations and requirements for all Pew locations.
  • Designs and delivers comprehensive Travel Services including effective vendor management, financial controls, customer satisfaction sampling and alignment with individual Pew Program needs.
  • Actively manages operating and capital budgets in accordance with Pew and departmental priorities.
  • Develops and implements department-wide purchasing and contracting procedures which are both aligned with Pew policies and meet the requirements of Workplace Services.
  • Ensures the communication and delivery of efficient and effective Conference and Event Planning Services.  This includes active customer satisfaction sampling, effective vendor management, cost analysis and identification and implementation of best practices process and procedures.
  • Actively leads the Workplace Services department through cultural change including revised job duties; focus on department/individual performance accountability; effective communications and customer outreach.
  • Builds effective relationships across department and program functions through periodic contact across all stakeholder groups.
  • Builds and maintains a strong Workplace Services team through effective recruiting, coaching, training, team building and succession planning.
  • Develops a technology roadmap aligned with Information Technology tools and practices that also supports the needs of the department.

 

Expected Impact

  • Robust and effective Workplace Services Department, managed effectively and rated highly by its internal customers.
  • Appropriately calibrated Workplace Services costs and service levels.
  • Comprehensive succession plan in place for all department functions including individual development plans.
  • A robust and efficient OCM program that remains consistent with changes in Pew’s business processes and priorities.

 

Requirements

 

  • Bachelor's degree required, advanced degree preferred.
  • 15 years of progressively responsible workplace services management experience. Including:
    • Demonstrated record directing facility management, property management and workplace services activities (intake center, office services, travel, conference services)
    • Comprehensive knowledge of design, operation and maintenance of high end (Class A++) office facilities (in an owner role)
    • Comprehensive knowledge of commercial real estate activities
    • Demonstrated experience in managing interior projects and managing comprehensive space allocation activities (annual stacking)
    • Previous experience managing a business continuity function for a global organization
      Strong project management skills
    • Excellent interpersonal and communication skills both oral and written
    • Strong executive and general management experience with a results-oriented leadership style
  • Minimum of ten years of previous direct senior leadership experience managing staff.
  • Sound consultation and relationship management skills. Able to create and maintain strong relationships. Able to quickly establish credibility and to develop and manage productive relationships with internal staff, including senior-level staff, and outside parties.
  • Ability to handle sensitive and confidential issues in a fast-paced environment.
  • Experience resolving problems creatively and logically. Able to understand organizational structures and work through administrative systems.
  • Skilled in software applications including Microsoft Office, databases, spreadsheets, and presentation packages. Able and willing to learn new computer applications. Working knowledge of Salesforce platform, Service Now, facility management software (FM Systems, Maximo, Resource Scheduler, etc.), and Send Word Now a plus.
  • Profession Development activities showing thought leadership and active learning across workplace services activities.
  • MCR, CFM, MRICS, FRICS desirable.


Compensation and Benefits
We offer a competitive salary and complete benefit program, including:  comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; and work/life benefits to maintain a good balance.
 
Travel
Occasional travel to Pew's Philadelphia, PA office and to other domestic and international offices as required.

 

 

The Pew Charitable Trusts is an equal opportunity employer, committed to a diverse and inclusive workplace. Pew considers qualified applicants for employment without regard to age, sex, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law.

 

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