The Pew Charitable Trusts

Senior Associate, Systems Engineer

US-DC-Washington
2 weeks ago
Job ID
2017-5195
Department
Information Technology
The Pew Charitable Trusts

Overview

The Pew Charitable Trusts is driven by the power of knowledge to solve today’s most challenging problems. Pew applies a rigorous, analytical approach to improve public policy, inform the public and invigorate civic life.

 

We are an independent nonprofit organization – the sole beneficiary of seven individual trusts established between 1948 and 1979 by two sons and two daughters of Sun Oil Company founder Joseph N. Pew and his wife, Mary Anderson Pew.

 

Our work lays the foundation for effective policy solutions by informing and engaging citizens, linking diverse interests to pursue common cause and insisting on tangible results. Our projects encourage efficient, responsive governments – at the local, state, national and international levels – serving the public interests.

 

With offices in Philadelphia, Washington DC, Australia, Brussels and London, and with additional staff in other regions of the United States and around the globe, Pew provides an exciting learning environment and the opportunity to work with highly talented individuals. We are a dynamic, rapidly evolving organization that values creativity and innovative thinking and fosters strong teamwork with mutual respect.

 

Pew Technology Group
Information Technology (IT) at the Trusts reflects a proactive approach toward the use of new technologies to increase the organization’s capacity for exceptionally high-quality strategic philanthropy. Executive staff at the Trusts recognizes the importance of technology, and support technology initiatives to advance the institution’s goals to achieve and maintain a leadership position in the philanthropic community. As a result, the IT unit is in a mode of continuous improvement, applying leading-edge technologies.

The IT unit is comprised of highly competent, forward-thinking professionals who are responsible for the technology needs of all of Pew’s staff and for Pew’s subsidiaries in Philadelphia and Washington, D.C. It is the responsibility of the unit to evaluate and acquire software and hardware, implement new systems and data repositories, support the various network environments, manage desktop computer hardware and software applications, and provides systems administrative support of various components within the IT enterprise.


Position Overview
The Senior Associate, Systems Engineering will build and administer all information technology related server infrastructure in a group which manages all hosted, and on-premises data center, server, network, telephony and storage platforms.


The position will:

  • Build new server infrastructure (data center, storage, VMware ESX and Windows servers) including design, planning, risk assessment, implementation and documentation by following procedures and best practices, and ensuring availability and maintenance of the disaster recovery stance.
  • Maintain systems by managing technology and capability roadmaps; establish maintenance procedures, and work with other systems staff and operations team to perform regular maintenance.
  • Perform infrastructure monitoring for servers, storage, and data center (including power management and environmental measurement systems).
  • Respond to occasional escalated service desk tickets and production outages.

The Senior Associate, Systems Engineering will report to the Manager, Server and Storage Infrastructure.

Responsibilities

  • Implement, support, and maintain 24x7 infrastructure services.
  • Serve as one of the highest levels of escalation for systems and security issues.
  • Assist in the engineering of capacity planning and configuration assessments for our server hardware, storage area networking, systems, and supporting infrastructure.
  • Work on multiple large scale projects in a fast paced environment with other members of the Information Technology team.
  • Manage configurations and the deployment of systems in compliance with established business practices.
  • Recommend technical solutions that will enhance performance, increase redundancy, and add flexibility to the existing infrastructure.
  • Troubleshoot and report on systems performance issues.
  • Maintain system and network availability and monitoring of services.
  • Participate in rotating 'on-call' schedule with engineering team.
  • Manage and monitor the infrastructure and services Pew uses. Provide metrics and performance reports with respect to each service.
  • Ensure that all cloud services are properly integrated with on premise infrastructure and work with the Manager, Infrastructure to plan implementations.
  • Other duties as assigned.

Requirements

  • Bachelor's degree required.
  • A minimum of four years of relevant experience in a corporate environment.
  • In-depth experience with on premise infrastructure, specifically Microsoft technologies (Replication, Trusts, GPOs, etc.), VMware, Citrix, Cisco, and storage.
  • Experience with cloud systems such as Okta, Office 365, Salesforce, Workday, etc.
  • Experience integrating on premise and cloud infrastructure.
  • Experience with infrastructure monitoring, patching, and anti-malware applications.
  • Full understanding of DNS, domain registrations and SSL Certificates.
  • Able to learn details of various cloud IaaS and SaaS services and develop information to assist leadership in decisions.
  • Able to understand the various on premise infrastructure elements and how these are implemented and managed in a cloud service.
  • Possess a solid grasp of items related to datacenter management (power, cooling, fault tolerance, cascade failure scenarios, rack layout and cable management, etc.).
  • Experience with storage technologies, with Nimble Storage and Dell Equallogic experience desired.
  • Understanding of identity management, with experience with single sign-on solutions preferred.
  • Skilled at documenting designs and policies associated with system infrastructure.
  • Understanding of ports and protocols; and network infrastructure (routers, switches, etc.) including WAN operations, firewall, and wireless technologies.
  • Strong trouble-shooting skills.
  • Strong communication skills.
  • Ability to coordinate multiple tasks simultaneously.
  • Able to set priorities, organize time and identify resources for projects.
  • Strong interpersonal skills, with polished presentation Strong written and verbal communications skills, with the ability to present information in compelling and persuasive manner.

Travel
Occasional travel (one day per month on average) to Pew’s Philadelphia office. Minimal additional travel required to attend trainings, seminars or conferences.

Compensation and Benefits
As this is a full-time position, we offer a competitive salary and complete benefit program, including: comprehensive, affordable health care through medical, dental and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; and work/life benefits to help you maintain a good balance.

 

The Pew Charitable Trusts is an equal opportunity employer, committed to a diverse and inclusive workplace. Pew considers qualified applicants for employment without regard to age, sex, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law.

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