The Pew Charitable Trusts is driven by the power of knowledge to solve today’s most challenging problems. Pew applies a rigorous, analytical approach to improve public policy, inform the public and invigorate civic life.
We are an independent nonprofit organization – the sole beneficiary of seven individual trusts established between 1948 and 1979 by two sons and two daughters of Sun Oil Company founder Joseph N. Pew and his wife, Mary Anderson Pew.
Our work lays the foundation for effective policy solutions by informing and engaging citizens, linking diverse interests to pursue common cause and insisting on tangible results. Our projects encourage efficient, responsive governments – at the local, state, national and international levels – serving the public interests.
With offices in Philadelphia, Washington DC, Australia, Brussels and London, and with additional staff in other regions of the United States and around the globe, Pew provides an exciting learning environment and the opportunity to work with highly talented individuals. We are a dynamic, rapidly evolving organization that values creativity and innovative thinking and fosters strong teamwork with mutual respect.
Information Technology (IT) at the Trusts reflects a proactive approach toward the use of new technologies to increase the organization’s capacity for exceptionally high-quality strategic philanthropy. The Trusts recognizes the importance of technology to advance the institution’s goals and achieve and maintain a leadership position in the philanthropic community.
The IT unit is comprised of forward-thinking professionals who are responsible for the technology operations supporting Pew staff and Pew subsidiaries in the US and international locations. It is the responsibility of the unit to evaluate and acquire software and hardware, implement new systems and data repositories, support network infrastructure and datacenters, and maintain on premise and cloud applications.
The Director, Application Operations is a member of the Information Technology (IT) unit reporting to the Chief Information Officer and has responsibility for all aspects of Pew’s application stack including on-prem, SaaS, Hybrid and custom applications as well as application security. Application Operations is also responsible for tier 2 and tier 3 support services. The primary duties of the Director include the development of long-term application strategies as well as overseeing engineering and operations to support Pew operations and Pew program initiatives. The Director also participates in the development and implementation of technology policies and procedures relating to information systems and communication activities and maintains effective technology vendor relations.
The Director is responsible for managing a total staff of approximately 20 Pew staff including, software developers, business analysts, contractors supporting various initiatives, multiple vendors and up to five managers divided by technology area: Salesforce, Microsoft, PeopleSoft, DevOps, Integration, and Business Intelligence.
Assume leadership responsibility over Pew’s application operations teams, DevOps, systems integration, and business intelligence teams. Partner with technology and business stakeholders to ensure effective system and solution design, performance and availability of applications. Develop short, medium and long-term technology plans aligned with Pew’s business vision and goals. Build strategic alliances with best-in-class suppliers. Manage, coach and mentor the development of staff, supply opportunities to improve skills and technical knowledge, provide regular feedback about progress, and conduct performance reviews. Assist with problem solving and staff issues. Recruit, manage and develop staff for the IT unit.
As this is a full-time position, we offer a competitive salary and complete benefit program, including: comprehensive, affordable health care through medical, dental and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; and work/life benefits to help you maintain a good balance.
Occasional travel between Pew’s offices as required. Additional travel required to attend trainings, seminars or conferences.
The Pew Charitable Trusts is an equal opportunity employer, committed to a diverse and inclusive workplace. Pew considers qualified applicants for employment without regard to age, sex, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law.