The Pew Charitable Trusts

Senior Associate, CRM Application/Salesforce

Location US-DC-Washington
Posted Date 4 weeks ago(1/23/2018 9:18 AM)
Job ID
2018-5353
Department
Information Technology
Company
The Pew Charitable Trusts

Overview

 

The Pew Charitable Trusts is driven by the power of knowledge to solve today’s most challenging problems. Pew applies a rigorous, analytical approach to improve public policy, inform the public and invigorate civic life.

 

We are an independent nonprofit organization – the sole beneficiary of seven individual trusts established between 1948 and 1979 by two sons and two daughters of Sun Oil Company founder Joseph N. Pew and his wife, Mary Anderson Pew.

 

Our work lays the foundation for effective policy solutions by informing and engaging citizens, linking diverse interests to pursue common cause and insisting on tangible results. Our projects encourage efficient, responsive governments – at the local, state, national and international levels – serving the public interests.

 

With offices in Philadelphia, Washington DC, Australia, Brussels and London, and with additional staff in other regions of the United States and around the globe, Pew provides an exciting learning environment and the opportunity to work with highly talented individuals. We are a dynamic, rapidly evolving organization that values creativity and innovative thinking and fosters strong teamwork with mutual respect.

 

Overview of Information Technology
Pew’s Information Technology department (IT) takes a proactive approach toward the use of technology to increase the organization’s capacity for exceptionally high-quality strategic philanthropy. Executive staff at the Trusts recognizes the importance of technology, and supports related initiatives to advance the institution’s goals and achieve and maintain a leadership position in the philanthropic community. As a result, IT is in a mode of continuous improvement, applying leading-edge technology to the pursuit of the goals of the institution.

 

The department comprises highly competent, forward-thinking professionals who are responsible for the technology needs of all Pew staff, as well as for Pew’s subsidiaries in Philadelphia and Washington, D.C. IT is organized into distinct areas of responsibility, including application operations, infrastructure operations (including desktop support and technical training), project delivery and solution design. 


Position Overview
The Senior Associate, CRM Application/Salesforce, is responsible for ensuring the successful operation and ongoing enhancement of the institution’s constituent relationship management (CRM) application, including Salesforce.com and foundationConnect (Pew’s Grants Management platform). To strengthen our growing team, we are looking for an experienced Salesforce Administrator to design and build highly scalable business application solutions leveraging force.com, sales cloud, marketing cloud, and app exchange solutions. As an integral member of the IT application operations team, this position will be responsible for developing and executing innovative solutions for business process optimization. You will possess outstanding interpersonal skills and demonstrate yourself to be a great analytical thinker. You are team-oriented, and you thrive in a fast paced environment.


The Senior Associate, CRM Application/Salesforce reports to the Manager, CRM Application.

 

Responsibilities

 

  • Design, implement and deploy Salesforce.com and foundationConnect (grant management) cloud solutions
  • Work with multiple business stakeholders to develop solutions against departmental roadmaps
  • Work closely with business teams to determine business requirements and desired functionality
  • Work closely with business teams and IT staff to ensure integrity of data, including system controls, guidelines for data entry, and duplicate management.
  • Partner with internal IT teams and third party vendors to develop consistent solutions
  • Work with other members of the IT Application Operations team for coordinated delivery
  • Acts as a point of business process and functional expertise related to customer relationship management, capabilities, and related technology. Provides guidance to the business regarding CRM solution design and implementation.
  • Support ongoing development within an Agile, iterative development methodology and contribute to all phases of the software development lifecycle. 
  • Establish and maintain key relationships with Pew program and operations staff; works with them and Manager, CRM Application to align unit strategy with institutional and programmatic goals

 

Requirements

 

  • Bachelor's degree required.
  • 4+ years of relevant, IT experience with a focus on CRM Applications.
  • 2+ years of Salesforce.com enterprise experience
  • 2+ years of Salesforce.com administration and configuration experience
  • Demonstrated success in Salesforce operations or consulting role, working collaboratively with administrators as an integral part of an agile team.
  • Experience using Salesforce data tools (DemandTools/PeopleImport, Data Loader)
  • Excellent analytical and problem solving skills
  • Excellent interpersonal, written and verbal communication
  • Team oriented approach
  • Ability to work in an aggressive, fast paced environment managing multiple priorities
  • Experience working within an Agile development framework
  • Salesforce certification preferred (Salesforce Certified Administrator)

 

Travel
Occasional travel required between Pew’s main Philadelphia and Washington, DC offices, and smaller remote offices. Minimal additional travel required to attend trainings, seminars or conferences.


Compensation and Benefits
We offer a competitive salary and complete benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; and work/life benefits to maintain a good balance.  

 

 

The Pew Charitable Trusts is an equal opportunity employer, committed to a diverse and inclusive workplace. Pew considers qualified applicants for employment without regard to age, sex, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law.

 

 

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