The Pew Charitable Trusts

  • Officer, Business Partnership and Employee Relations

    Location US-DC-Washington
    Posted Date 3 months ago(2/1/2018 5:20 PM)
    Job ID
    Human Resources
    The Pew Charitable Trusts
  • Overview

    The Pew Charitable Trusts is driven by the power of knowledge to solve today’s most challenging problems. Pew applies a rigorous, analytical approach to improve public policy, inform the public and invigorate civic life.


    We are an independent nonprofit organization – the sole beneficiary of seven individual trusts established between 1948 and 1979 by two sons and two daughters of Sun Oil Company founder Joseph N. Pew and his wife, Mary Anderson Pew.


    Our work lays the foundation for effective policy solutions by informing and engaging citizens, linking diverse interests to pursue common cause and insisting on tangible results. Our projects encourage efficient, responsive governments – at the local, state, national and international levels – serving the public interests.


    With offices in Philadelphia, Washington DC, Australia, Brussels and London, and with additional staff in other regions of the United States and around the globe, Pew provides an exciting learning environment and the opportunity to work with highly talented individuals. We are a dynamic, rapidly evolving organization that values creativity and innovative thinking and fosters strong teamwork with mutual respect.


    Human Resources:
    The Human Resources (HR) Department within Pew is comprised of the following main functions: Talent Acquisition; Business Partnership and Employee Relations; Talent Management, Development and Internal Communications; and Total Rewards. The department provides strategic support to the business by aligning its priorities and service delivery with the needs of the organization, providing expertise and leadership in each functional area, and serving as an internal consultant to help drive results.

    A team of skilled professionals currently provides HR services to approximately 900 distributed staff with anticipated growth to over 1,000 employees during the course of the next several years. HR's focus is to lead the recruitment of highly talented staff; build an environment committed to two-way communication, staff development, growth and retention; offer a competitive compensation and benefits package; and foster a respectful, collaborative culture in which staff are well-supported to achieve results. This includes developing, implementing and maintaining best practices in the areas of: talent acquisition; organizational design, staff development, performance and talent management; employee relations; compliance; and compensation and benefits. To support the business, HR is comprised of approximately 25 staff with representation in both Philadelphia and Washington, DC to provide in-depth expertise to clients.

    Business Partnership and Employee Relations:
    Serving as the primary point of contact between staff and management and the broader HR department, the Business Partnership and Employee Relations (BP) team proactively collaborates with and provides consultation to our internal clients on all HR-related matters including strategy, staff development, organizational structure and design, workforce planning, employment and employee concerns, human resources’ practices and policies, performance management, compensation, recruitment, and general human resource questions. The BP team operates as both generalists for the broader HR disciplines and as specialists for employee relations questions and concerns.

    Position Overview:
    Reporting to the Manager, Business Partnership and Employee Relations, the Officer position is located in Pew's Washington, DC office and is responsible for providing both strategic HR guidance and employee relations support to management and staff in Pew’s domestic and international offices. The Business Partner supports the human resource needs of Pew’s business units as well as developing and revising HR policies and processes related to this function, and for educating Pew’s supervisors and managers on the practices, processes and tools available to them.

    This individual will leverage and partner with other internal functional experts (talent acquisition, talent management and development, compensation, benefits, etc.) as needed to support their units. In addition, the incumbent will assist in the development and implementation of new compensation and staff performance and retention strategies, support the engagement and assimilation of new staff, and operate as an initial point of contact and resource for internal clients to answer questions and resolve concerns, and issues.


    • Establish a productive business partnership with internal clients to provide support as the first point of contact in all areas of human resources.
    • Liaise with management and staff of client departments to understand the team’s work business and to help support the department’s objectives from conception to completion and ensuring alignment with Pew’s HR practices.
    • Assist in identifying and helping to resolve potential issues, and provide support and counsel.
    • Provide expertise including leadership consultation, coaching, reviewing organizational structure and design, and providing guidance on when and where to seek support and input from HR colleagues or from other internal resources.
    • Provide internal strategic consulting to program and operations managers in support of policies, practices and procedures across all areas of human resources and staff performance and retention strategies, using judgment to determine when concerns should be escalated.
    • Perform and manage internal investigations, such as: disciplinary actions, performance concerns, and employee complaints. Provide guidance and recommendations for problem resolution; ensure proper documentation and closure.
    • Participate in and assist with the management of HR department special projects in support of new hires, term-bound staff positions, and for inclusion in board materials. Assist with other special projects as assigned. 
    • Help to manage and provide counsel on the organization’s Human Resources and HR compliance related policies.
    • Participate in the development and support of program goals and objectives in all areas of business partnership and employee relations.
    • Provide input to the development, design and establishment of staff training and educational assistance to upgrade managerial expertise; collaborate with the Talent Management team on the design and facilitation of various trainings including managerial trainings, new employee orientation, and other compliance-related trainings.
    • Evaluate exit survey feedback and conduct exit interviews with terminating staff to determine if further intervention or examination is required.
    • In collaboration with Compensation/HRIS team, analyze and prepare the organizational EEO-1 reporting requirements for the institution, and serve as part of the team in HR to support institutional diversity initiatives.
    • Other duties as assigned.


    • Bachelor’s degree in Human Resources or a related field required, advanced degree preferred.
    • A minimum of eight years of experience in a similar HR generalist or employee relations role. Experience interpreting and helping to facilitate the understanding of policies and procedures preferred. 
    • Demonstrated sound judgment and discretion in handling confidential information. Ability to assess situations and evaluate options for resolution and determine when to inform management of potential concerns or problems. Ability to work collaboratively and effectively with all levels of staff.
    • Excellent team building, conflict resolution, group interaction and interpersonal skills.
    • Experience leading teams, consulting with and advising senior staff and working successfully as a member of a team and individually to meet goals. 
    • Knowledge of and experience utilizing employee relations strategies and best practices.
    • Proven ability to manage multiple projects and initiatives simultaneously.
    • Experience researching information, analyzing data and formulating recommendations and plans of action.
    • Experience preparing and analyzing reports and able to represent ideas clearly and concisely, both orally and in writing.
    • Experience working in public sector environment preferred; experience in a variety of industries/fields a plus.
    • Strong written and oral communication skills, with prior experience in positions requiring communication and collaboration with a broad and diverse audience at all levels of an organization. Customer service focus is a must.
    • Keen attention to detail with an insistence on accuracy.
    • Proficient in all Microsoft Suite applications.
    • SPHR or PHR certification preferred.

    Occasional travel to Pew’s Philadelphia office, conferences and meetings may be required.

    Compensation and Benefits:
    As this is a full-time position, we offer a competitive salary and complete benefit program, including: comprehensive, affordable health care through medical, dental and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; and work/life benefits to help you maintain a good balance.

    The Pew Charitable Trusts is an equal opportunity employer, committed to a diverse and inclusive workplace. Pew considers qualified applicants for employment without regard to age, sex, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law.



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