The Pew Charitable Trusts

  • Manager, Program Coordination and Services (Operations Manager)

    Location US-DC-Washington
    Posted Date 1 month ago(3/23/2018 4:21 PM)
    Job ID
    Program-Research & Science
    The Pew Charitable Trusts
  • Overview

    The Pew Charitable Trusts is driven by the power of knowledge to solve today’s most challenging problems. Pew applies a rigorous, analytical approach to improve public policy, inform the public and invigorate civic life.


    We are an independent nonprofit organization – the sole beneficiary of seven individual trusts established between 1948 and 1979 by two sons and two daughters of Sun Oil Company founder Joseph N. Pew and his wife, Mary Anderson Pew.


    Our work lays the foundation for effective policy solutions by informing and engaging citizens, linking diverse interests to pursue common cause and insisting on tangible results. Our projects encourage efficient, responsive governments – at the local, state, national and international levels – serving the public interests.


    With offices in Philadelphia, Washington DC, Australia, Brussels and London, and with additional staff in other regions of the United States and around the globe, Pew provides an exciting learning environment and the opportunity to work with highly talented individuals. We are a dynamic, rapidly evolving organization that values creativity and innovative thinking and fosters strong teamwork with mutual respect.


    Program Coordination and Services
    Pew’s program coordination and services unit supports program-wide efforts for the department’s 40-plus projects to make Pew’s work more efficient and effective. The team leads external partnerships with operations units to strengthen personnel management and reporting structures, refine program’s management of budgets, grants, and contracts, and implement rules and systems to guide Pew’s work as the organization continues to evolve. Program coordination and services also oversees key cross-cutting program functions. The team draws on best practices from across program. The function also advises program’s leadership team on ways to foster greater collaboration and synergies across the seven portfolios and apply standards and procedures in a consistent manner.


    Position Overview:
    The Manager will provide day-to-day oversight of key program coordination and services activities, including managing staff, monitoring program’s departmental (DTOP) budget, and serving as a program department primary point of contact with operations departments including finance, human resource, legal, and workplace services. He/she will also manage key cross-cutting program functions. Equipped with required project, budget, and personnel management skills, the manager will undertake cross-cutting program projects from start to finish and conduct assessments of potential strategies to enhance program processes and systems for consideration by senior leadership.


    This position reports to the Project Director, program coordination and services, and is based in Washington, DC.


    • Supervise and mentor at least two direct reports. 
    • With project director and operations peers, identify opportunities to strengthen partnerships with finance, human resources, legal, and workplace services; collaborate to further refine processes and systems to best support program’s business objectives.
    • Manage and monitor program’s DTOP budget; track spending against budget and monitor overall spend. Troubleshoot as needed within program and with other finance staff on program-wide issues (e.g., payment services compliance). 
    • Coordinate program-wide activities with HR by leading monthly meetings between program coordination and services and HR’s business partnerships team and supervising staff who serve as the primary day-to-day liaisons with HR on cross-cutting program functions.
    • Coordinate program-wide activities with the workplace services team, including real estate services (seating; remote office maintenance/openings/closures), organizational continuity management, and conference center/events.
    • As directed by finance and legal, coordinate program-wide responses related to compliance activities (enterprise risk management reviews, institution-wide risk map, 990, insurance); serve as program-wide point of contact to legal on ethics compliance/process improvements.
    • Take initiative to proactively identify opportunities to enhance program processes and systems and prepare preliminary assessments of potential solutions for consideration by project director and other program leadership.
    • Support project director and vice president on strategic initiatives; undertake cross-cutting program-wide projects from start to finish.
    • Monitor program’s cadre of administrative staff and address workload issues, gaps in coverage, and professional development needs.
    • Oversee program’s Franklin page and TOPs and initiatives section to ensure program staff can easily access program-specific protocols and guidance; as appropriate, link operations department protocols to program’s page.
    • Partner with project managers to implement best practices for project start-ups/spin-offs/wind downs as directed by project director; review/revise and strengthen these processes.
    • Develop and maintain a deep familiarity with program’s portfolios, projects, and staff, as well as key operations projects and goals.
    • Contribute to and participate in broader Pew-wide projects and committees as needed.


    • Bachelor's degree required. 
    • Minimum of eight years directly related professional experience, including demonstrated project, financial, and personnel management skills.
    • Minimum of two years of previous direct supervisory experience required including experience managing performance management process for direct reports and providing career development advice and counsel.
    • Sound financial management experience, including developing, monitoring and revising complex budgets.
    • Demonstrated project management skills demonstrating some experiences with a range of project types.
    • Strong writing and analytical skills; ability to collect, prepare, and complete assessments and analyses of systems and process challenges and ability to identify themes and distill findings for various internal audiences.
    • Strong oral, presentation, and facilitation skills such that complex ideas, thoughts, and concepts are clearly articulated for a general audience. 
    • Proven track record of showing initiative – proactive engagement without prompting; solutions-orientation.
    • Strong Excel skills required.
    • Business process improvement experiences a plus.
    • Proven success in overseeing complex projects and achieving measurable results. Demonstrated ability to meet deadlines and to develop and move projects forward with a high degree of independence and autonomy.
    • Strong and diplomatic interpersonal skills, demonstrating strong collaborative spirit and ability to make decisions.
    • Ability to think strategically, critically, and creatively; juggle multiple priorities; adjust to changing circumstances; organize time efficiently; and remain attentive to details. 
    • Ability to work professionally and collegially within a creative, fast-paced corporate culture that emphasizes excellence and teamwork.

    Minimal travel is anticipated for this position.


    Compensation and Benefits
    As this is a full-time position, we offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; and work/life benefits to help you maintain a good balance.


    The Pew Charitable Trusts is an equal opportunity employer, committed to a diverse and inclusive workplace. Pew considers qualified applicants for employment without regard to age, sex, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law.


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