• Officer, Project Delivery

    Location US-DC-Washington
    Posted Date 2 months ago(9/14/2018 9:18 AM)
    Job ID
    Information Technology
    The Pew Charitable Trusts
  • Overview

    The Pew Charitable Trusts is driven by the power of knowledge to solve today’s most challenging problems. Pew applies a rigorous, analytical approach to improve public policy, inform the public and invigorate civic life.
    We are an independent nonprofit organization – the sole beneficiary of seven individual trusts established between 1948 and 1979 by two sons and two daughters of Sun Oil Company founder Joseph N. Pew and his wife, Mary Anderson Pew.
    Our work lays the foundation for effective policy solutions by informing and engaging citizens, linking diverse interests to pursue common cause and insisting on tangible results. Our projects encourage efficient, responsive governments – at the local, state, national and international levels – serving the public interests.
    With offices in Philadelphia, Washington, DC, Brussels and London and staff in other regions of the United States as well as Australia, Pew provides an exciting learning environment and the opportunity to work with highly talented individuals. We are a dynamic, rapidly evolving organization that values creativity and innovative thinking and fosters strong teamwork with mutual respect.
    Information Technology
    Information Technology (IT) at Pew takes a proactive approach toward the use of technology to increase the organization’s capacity for exceptionally high-quality strategic philanthropy. Executive staff at Pew recognizes the importance of technology, and supports related initiatives to advance the institution’s goals and achieve and maintain a leadership position in the philanthropic community. As a result, IT is in a mode of continuous improvement, applying leading-edge technology to the pursuit of the goals of the institution.
    The department comprises highly competent, customer oriented, forward-thinking professionals who are responsible for the technology needs of all Pew staff, as well as for Pew’s subsidiaries in Philadelphia and Washington, D.C. IT is organized into distinct areas of responsibility, including strategic alignment of technology with the business, the evaluation and acquisition of software and hardware, implementation of new systems and data repositories, and providing support for the extended network, desktop computer hardware, and software applications.  
    The IT Portfolio, Project, and Solutions Delivery group is comprised of IT delivery professionals who lead cross-functional initiatives and implement a portfolio of modern solutions for the institutional teams.  The Project Delivery team leads the end to end delivery high priority, complex, and customer-impacting technology-based programs and projects.  The Solutions team leads the IT intake process and partners with staff team and 3rd parties to delivery process and/or targeted solutions.  The group also manages the IT Portfolio process, providing portfolio visibility and a venue for institutional strategic prioritization of technology initiatives.
    Position Overview
    The Officer, Project Delivery, is an application-agnostic project management professional operating in a fast-paced and high-performing environment. The Officer, Project Delivery must have a consulting approach in both problem solving and customer service. This position leads strategic technology initiatives, working in partnership with other technology teams and business stakeholders. The Officer is expected to be an expert in industry standards and best practices related to project delivery and organizational change management, and must have strong relationship management skills, including the ability to influence business staff and establish credibility with stakeholders at all levels.  Ultimately, this position contributes to the larger responsibility of the IT Portfolio, Project, and Solutions Delivery group unit to ensure the technology project portfolio aligns with the organization’s current and emerging strategic objectives.
    The Officer, Project Delivery reports to the Director, IT Portfolio, Project, and Solutions Delivery and will help to coach and mentor junior staff, but will not directly supervise staff. 


    • Leads project teams comprised of business and technical stakeholders and external vendors throughout a project’s lifecycle, focusing on the initiative outcomes and delivering business value to stakeholders and sponsors. Conveys a vision for the initiative and engages and motivates those with whom he/she collaborates.  Establishes a positive, friendly, and respectful atmosphere where work is executed productively, agilely, and with dedication.
    • Works with the IT Portfolio, Project and Solutions Delivery team and IT senior leadership to align the technology project portfolio with strategic objectives and related organizational priorities, while balancing demand in a matrix organization.
    • Plans project initiatives from both a strategic and tactical perspective including all relevant delivery phases such as discovery, initiation, execution, deployment, operational transition, and close out with a focus on effective team formation and performance.  Incorporates and promotes Agile and Lean Leadership practices.
    • Manages the project plan, including maintaining accurate timelines, milestones and dependencies, and ensures all project stakeholders are updated and informed on an established cadence. Leads project meetings, including soliciting discussion items, producing agendas, and managing meeting minutes and related action items. Communicates assignments and expectations to project team members and tracks completion of project deliverables to ensure quality and integrity. Resolves project conflicts with assistance from the IT Portfolio, Project, and Solutions Delivery (as necessary). Responsible for managing a project to the contractual Statement of Work when external vendors are providing services, including the budget, deliverables and all agreed to work, establishing a strong culture of accountability.
    • May lead vendor selection, Request for Information (RFI) and Request for Proposal (RFP) processes, partnering with Pew’s Contracts department.
    • Positively establishes and maintains key relationships with Pew program and operations staff; works with the business to align the project portfolio with institutional and programmatic goals; maintains conversance with internal hierarchy and the ability to navigate complex organizational dynamics.
    • Observes project management practices and proposes process improvements. Works within pre-established guidelines and pre-defined templates to perform the required tasks.
    • Proactively identifies project risks and problems requiring resolution and recommends strategies and tactics to mitigate. Provides options and analysis of their impact to stakeholders and builds consensus around the mitigation approach.
    • Responsible for facilitating and drafting reports and status updates to senior management and key project stakeholders, including Steering and Governance meetings.
    • Manages project deliverables, analyzes / interprets project requirements and makes recommendations as appropriate.
    • Coaches, mentors and advises junior staff as pertains to IT Portfolio, Project and Solutions Delivery, experience, and skills growth.
    • Maintains initiative transparency and necessary documentation in the project repository.
    • Other duties as assigned.


    • Bachelor’s degree required, with advanced coursework preferred.
    • Minimum of eight years of experience with relevant project management, demonstrating progressively greater responsibility for managing technology solution delivery. PMP, PMI-ACP, and Prosci certifications or other professional project management accreditation is a plus.
    • Three or more years of experience implementing enterprise-grade or software-as-a-service (SaaS) solutions, including experience managing third-party providers in the context of pre-defined project scope.
    • Able to manage multiple large projects and teams concurrently, and to adapt to changes in requirements and priorities as necessary. Ability to set priorities, organize time and identify resources for projects. Experience working with geographically distributed teams and business/program staff preferred.
    • Robust client-facing skills, customer-service orientation and high level of enthusiasm. Able to engender and sustain a culture of strong customer service with subordinate staff; confident and able to quickly establish credibility with subordinates, peers and superiors.
    • Experience working with SaaS applications, cloud technologies, and ERP implementations, Enterprise Collaboration, and/or Data Warehouse/BI Solutions.
    • Able to communicate complex technical challenges and strategy in non-technical language to senior management and business users. Ability to draft and deliver high-level communications, including executive summaries of large, complicated technical projects and their related risks, rewards and costs. Able to write and supervise staff writing user and system documentation for software applications.
    • Able to work under tight deadlines, manage shifting priorities and control project change.
    • Robust oral and written communication skills; strong interpersonal skills.
    • Experience in results-driven non-profit environment (e.g., advocacy organization, think tank) preferred.
    Occasional travel required between Pew’s Philadelphia and Washington, DC offices. Minimal additional travel required to attend trainings, seminars or conferences. 
    As this is a full-time position, we offer a competitive salary and benefit program, including:  comprehensive, affordable health care through medical, dental and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; and work/life benefits to help you maintain a good balance.
    The Pew Charitable Trusts is an equal opportunity employer, committed to a diverse and inclusive workplace. Pew considers qualified applicants for employment without regard to age, sex, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law.


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