Officer, Program Coordination Services

Location US-DC-Washington
Posted Date 2 months ago(11/12/2020 2:08 PM)
Job ID
Program-Program Coordination and Services
The Pew Charitable Trusts


The Pew Charitable Trusts uses data to make a difference. For more than 70 years, we have focused on serving the public, invigorating civic life, conducting nonpartisan research, advancing effective public policies and practices, and achieving tangible results. Through rigorous inquiry and knowledge sharing, we inform and engage public-spirited citizens and organizations, linking diverse interests to pursue common cause. We are a dedicated team of researchers, communicators, advocates, subject matter experts, and professionals working on some of today’s big challenges – and we know we are more effective and creative collectively than we are individually. With Philadelphia as our hometown and the majority of our staff located in Washington, DC, our U.S. and international staff find working at Pew personally and professionally rewarding.
Wise stewardship of resources allows Pew employees to pursue work that strategically furthers our mission in significant and measurable ways. We collaborate with a diverse range of philanthropic partners, public and private organizations, and concerned citizens who share our interest in fact-based solutions and goal-driven initiatives to improve society. Pew attracts top talent, people of integrity who are service-oriented and willing to take on challenging assignments. We provide competitive pay and benefits, a healthy work-life balance, and a respectful and inclusive workplace. Pew employees are proud of their colleagues, proud of where they work, and proud of the institution’s reputation.
Program Coordination and Services
Pew’s program coordination and services (PCS) unit supports program-wide efforts for the department’s 40-plus projects to make Pew’s work more efficient and effective.  The team leads external partnerships with operations units to strengthen personnel management and reporting structures, refine program’s management of budgets, grants, and contracts, and implement rules and systems to guide Pew’s work as the organization continues to evolve.  Program coordination and services also oversees key cross-cutting program functions. The team draws on best practices from across program.  The unit also advises program’s leadership team on ways to foster greater collaboration and synergies across the seven portfolios and apply standards and procedures in a consistent manner.
Position Overview
The officer will provide day-to-day oversight of key program coordination and services activities and will manage key cross-cutting program functions. Equipped with required project management skills, the officer will undertake cross-cutting program projects from start to finish and conduct assessments of potential strategies to enhance program processes and systems for consideration by senior leadership. The officer serves as the primary program coordination and services point of contact for staff in the environment and strategy portfolios within the program department.
This position reports to the project director, program coordination and services, and is based in Washington, D.C.


  • With project director and operations peers, identify opportunities to strengthen partnerships with finance, human resources, legal, and workplace services; collaborate to further refine processes and systems to best support program’s business objectives. Partner with the project director to refine PCS’ role in various internal processes, such as management of remote office needs, seating, and HR processes and work with operations partners to develop and implement refined approaches.
  • Support project director, director, and executive vice president on strategic initiatives; undertake cross-cutting program-wide projects from start to finish.
  • Take initiative to proactively identify opportunities to enhance program processes and systems and prepare preliminary assessments of potential solutions for consideration by project director and program leadership. Support special projects as assigned to conduct cross-cutting analysis of program data.
  • Lead workforce planning efforts for the environment and strategy portfolios and participate in select workforce planning activities across program at the request of the project director.
  • Oversee program’s Franklin pages to ensure program staff can easily access program-specific protocols and guidance; as appropriate, link operations department protocols to program’s page. With team, establish and communicate division policies and procedures, including internal approval processes and protocols.
  • Partner with project managers to implement best practices for project start-ups/spin-offs/wind downs as directed by project director and director; review/revise and strengthen these processes.
  • Function as point of contact for staff within the environment and strategy portfolios for operations-related questions or “how-tos.” In addition, provide day-to-day leadership in tracking and communicating human resources needs and serving as a key point of contact for HR’s business partners for these portfolios. With team, facilitate HR-related processes for these portfolios, including developing and refining job descriptions in coordination with hiring managers, confirming headcount availability, and finalizing and submitting job postings to HR; maintaining a database of program job descriptions; coordinating workforce planning activities for new and renewing projects; helping make structural changes as needed by applying comparable knowledge to advise projects on best practices from other teams within program; and working with program and HR to negotiate project and institutional needs and find solutions.
  • Manage sponsorship submissions within program.
  • Develop and maintain a deep familiarity with program’s portfolios, projects, and staff, as well as key operations projects and goals.
  • Contribute to and participate in broader Pew-wide projects and committees as needed.


  • Bachelor’s degree or equivalent experience.
  • A minimum of eight years of relevant professional experience; operations experience strongly desired.
  • Strong project management experience, problem-solving, and analytical skills including the ability to develop, review and synthesize data.
  • Keen attention to detail and outstanding organizational skills. Able to balance multiple priorities, organize time and work autonomously on discrete projects.
  • Strong written and oral communications skills, including demonstrated ability to summarize complicated issues in a clear, effective writing and presentation style.
  • Ability to work professionally and collegially within a creative, fast-paced corporate culture that emphasizes excellence and teamwork.  
  • Strong interpersonal skills, including the ability to develop and manage productive relationships with staff, consultants and partners. Ability to work collaboratively with various departments, individuals, and external partners.
  • Self-directed and accepts full responsibility for completing assignments and resolving issues. Ability to think proactively, take initiative and see tasks through to completion with appropriate follow-up.
  • Ability to understand organizational structure and work through administrative systems and processes. 
  • Knowledge of and demonstrated proficiency in the use of the Microsoft Office suite of products (specifically Word, Excel, Visio, and PowerPoint). 
  • Prior people-management experience preferred, but not required.
Total Rewards
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; and work/life benefits to maintain a good balance.
The Pew Charitable Trusts is an equal opportunity employer, committed to a diverse and inclusive workplace. Pew considers qualified applicants for employment without regard to age, sex, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law.


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